Shipping policy

Shipping Policy

1. Where we ship

We ship across the European Union. If your country does not appear at checkout, we do not currently deliver there.

2. Processing time

Orders are prepared and dispatched within one to two business days of payment clearing. Orders placed at weekends or on public holidays are processed on the next business day.

You receive a dispatch confirmation email with tracking details as soon as your parcel leaves our warehouse.

3. Delivery times and cost

Standard delivery is free on every order. There is no minimum spend.

Estimated delivery is three to seven business days after dispatch, depending on destination. Deliveries to remote areas and islands may take slightly longer.

Delivery estimates are given in business days and exclude weekends and public holidays. In all cases we deliver without undue delay and within a maximum of 30 days from the date the contract is formed.

4. Tracking

Every order is sent with tracking. Your dispatch email contains a tracking number and link. Tracking information can take up to 24 hours to update after dispatch.

5. Delivery address

Please check your delivery address carefully before completing your order. We cannot redirect parcels once they have been handed to the carrier. If a parcel is returned to us because the address was incomplete or incorrect, we contact you to arrange redelivery.

6. Failed or unclaimed parcels

If nobody is available to receive the parcel, the carrier will normally leave a card and attempt redelivery, or hold the parcel at a collection point. Parcels left unclaimed beyond the carrier's holding period are returned to us, and we then refund the value of the goods.

7. Delayed or lost parcels

If your parcel has not arrived within ten business days of the estimated delivery date, email support@vantelli.com and we will open an investigation with the carrier. Where a parcel is confirmed lost in transit, we resend your order or refund you in full, at your choice.

Risk in the goods passes to you only when you, or someone you nominate, takes physical possession of them. Until that moment, loss or damage in transit is our responsibility, not yours.

8. Damaged parcels

If your parcel arrives visibly damaged, photograph it before opening where possible and contact support@vantelli.com. We arrange a replacement or refund at no cost to you.

9. Customs, duties and taxes

Orders delivered within the European Union include VAT and are not subject to further customs charges or import duties.

10. Split shipments

Where an order contains items held at different locations, we may ship it in more than one parcel at no extra cost to you. Each parcel is tracked separately.

11. Questions

Email support@vantelli.com with your order number. We reply within one business day.